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CareerFinders, on behalf of our client, an International Service Provider with offices in Limassol, we are seeking to recruit a German Client Service Executive to join their expanding team of professionals. The successful applicant will possess previous, demonstrable experience in a Customer/Client Services capacity and be fluent in both German and English.
Key Duties/Responsibilities:
- Responsible for the full lifecycle of clients (the customer).
- Act as the principal point of contact for all customer enquiries either by telephone or e-mail.
- Collect timesheets, raise invoices, make payments and enter information into the internal CRM system.
- Verification of employment contracts.
- Collect and verify compliance related documentation adhering to strict EU data protection laws.
- Liaise with local authorities and accountants for the registration and deregistration of clients for social security, taxation and the administration and provision of payroll services in multi jurisdictions.
- Provide accurate data input to document management software.
- Responsible for monitoring customer satisfaction levels and service delivery turnaround within set time frames.
Key Skills/Experience:
- Higher Education will be considered an advantage, but not essential.
- Previous Customer Service experience is a must.
- Excellent computer skills and telephone manner.
- Excellent written and spoken business German is essential.
- Self-starter, able to take responsibility, ownership, and initiative.
- Demonstrate good attention to detail and ability to work to a high degree of accuracy.
- Demonstrate an extremely positive and proactive approach to work and the ability to work under pressure, multi-task and adhere to strict deadlines.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CYP5037. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.
